We at Palasa offer free shipping in India for all orders. We charge a nominal shipping and handling fee, which charges are built into the listed price of goods / items listed.
We shall dispatch orders within 3 business days of order placement and all shipping times are estimated in good faith to be anywhere between 3-12 business days depending on the location to be shipped in India.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. Palasa is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Palasa. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Happiness Studio, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
If you are not pleased with your purchase for any reason whatsoever, return it to us in the condition you received it in, in the original packaging, within 30 days of purchase for a full refund. The only exclusions under this money back guarantee are the original shipping costs. In an unlikely event that that your merchandise arrives damaged, email us a photo of the damaged product within 24 hours of receiving your order with details of the order. All complaints will be processed within 7 working days and a replacement shall be shipped to you at the earliest.
If you have any concerns about your order, please contact us at firstname.lastname@example.org
All transactions are processed in Indian Rupees (INR).
Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at email@example.com and we will respond as soon as possible.
Customer Service Policy
Palasa is dedicated to providing exceptional customer service and quality products. We make an effort to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to set up an agreeable alternative item, a backorder or a full refund, as the case maybe.
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore the actual product dimension delivered to you may sometimes slightly vary.
Copyright & Intellectual Property
The trademark “Palasa” is a proprietary trademark of Palasa, used under a permitted license by Palasa.
The website www.palasa.co.in and all content including text, illustrations and images are created and owned by Palasa.
All disputes are subject to courts of Bangalore Jurisdiction only. Bangalore is located in the State of Karnataka, India.
This website is expressly operated by Palasa. Unless otherwise noted, all design and content featured on www.palasa.co.in – including photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Palasa. The contents of this website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Palasa, is prohibited and will be measured as violation of the IP rights of Palasa.
Limitation of Liability
Given the volatility of technology and the online environment, Palasa does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Palasa shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavour to present the most recent and accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured on www.palasa.co.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if incorrect data is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.palasa.co.in is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Palasa shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Palasa shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Palasa shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colours
Please know that many of our featured items are offered in limited quantities and, because of their restricted availability, stock may be refreshed all the time. When an item featured on the website is no longer in stock, we make an effort to get rid of that item from the website in a timely manner. Most products displayed on the website are available while supplies last.
All Palasa products are manufactured locally. We have made every attempt to show as accurately as possible the colours of our products that show on the website. However, due to monitor discrepancies, we cannot promise that your display of colour will be precise. Product colour may vary slightly.
You agree to indemnify, defend, and hold Palasa harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
We make every attempt to reply quickly to applicable email messages. But Palasa is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.