Shipping

We dispatch orders within 7 business days from the day of when the order was placed. All shipping times are estimated in good faith to be anywhere between 3-12 business days depending on the location to be shipped in India.

Cancellations

Orders once placed cannot be cancelled. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Returns

We work on a no return and refund policy for all items.

If the product is received in a damaged state and the same is brought to our notice within 48 hours, along with supporting unboxing videos and images of the damaged product, we will be able to return or exchange the product.

After 48 hours has passed, we won’t be able to return or exchange the same.

To be eligible for an exchange, your item must be unused and in the same condition that you received it along with a receipt or proof of purchase. A reverse pickup will be scheduled for the same.

Exchanges

We only exchange items if they are received in a damaged state. We will accept the exchange if it is intimated to us within 48 hours of receipt of the product.

If you need to exchange it for the same item, send us an email at info@palasa.co.in and a reverse pickup will be scheduled for the same.