FAQ

Palasa was founded by Preine and Prinston Pereira, a brother-sister duo who share a passion for transforming spaces using the versatility of plants and planters. At Palasa we specialise designing planters and decor accents for homes, offices, and retail spaces.

We offer wide range of planters, including floor planters, desk planters, and planters with stands. We also design garden furniture and other decorative items to complement our planters and landscaping projects. Each product is designed with both form and function in mind, with an emphasis on quality craftsmanship, attention to detail, and aesthetics.

In addition to our ready-to-ship products, Palasa also offers customisation services to meet the specific needs and preferences of our customers. Our commitment to quality and customer satisfaction is reflected in our lifetime assurance on all of their products. We are dedicated to providing unique and innovative solutions for transforming spaces with the natural beauty of plants.

We have been fortunate to be featured in renowned publications like the Hindustan Times, GoodHomes Magazine, Elle Decor, Vogue, GQ India, Architecture & Interiors India.

As a young brand we have been very fortunate and pride in having worked with many well-know architects, interior designers and big project. A few of the known brands that we have supplied and have a long standing relationship with are Google, Taj, Hilton, The Oberoi, Shangri-La, Ola, Prestige, Century Real Estate, Third Wave Coffee, Ather, Sobha, Shamponj Builders, Godrej and RMZ.

We are manufactures of our products. Hence, we have a variety of materials at our disposal to create durable and effective products. These materials can be broadly categorized into several groups, including composites, metals, and traditional materials like concrete and Banana fibre.

One popular composite material is FRP, which stands for Fibre Reinforced Polymers
and GRC (Glass fibre-reinforced concrete).

Our collection includes a variety of stylish and functional planters and home decor items, designed to elevate the aesthetic of any indoor or outdoor space. From floor planters to desk planters, to fountains and furniture, we have options to suit any need or preference.

Our planters are made from high-quality materials and come in a range of sizes and styles, allowing you to create a custom look that perfectly complements your decor.

We stand behind the quality of our products and are proud to offer a lifetime assurance with each purchase. This means that if you encounter any issues with your product, we will work with you to find a solution and ensure that you are completely satisfied with your purchase.

Our lifetime assurance reflects our commitment to providing high-quality products that are built to last. We use only the best materials and craftsmanship to create each item, and we are confident that our products will exceed your expectations. With our lifetime assurance, you can shop with confidence, knowing that you are making a smart investment in quality and durability.

Yes, we offer customisation services to meet the specific needs and preferences of our customers.

If you have a specific design or style in mind that is not available in our current collection, we can work with you to create a custom planter that meets your requirements.

Please note that there may be additional costs associated with customising your planter. This is because each custom design requires a unique mold and pattern to be created, which involves additional time and resources. However, we offer a waiver of the mold and pattern cost for orders above 30 planters.

Yes we do provide site visits. Please note that currently, we only offer site visits in the Bangalore area. Additionally, there is a site visit charge of 2500 INR, which is reimbursable upon the purchase of a planter of the same value.

This charge helps to cover the time and resources required for our team to visit your site and provide personalised recommendations based on your specific needs.

During the site visit, our team will evaluate the space and provide recommendations for the best planter options based on factors such as the size of the space, lighting, and decor style. We will also take into consideration any specific requirements or preferences you may have.

We typically require 7-10 business days.

We take between 10 to 12 days to deliver your order, depending on your location and the specific product you have ordered.

Please note that delivery times may vary based on factors such as weather conditions, shipping carrier delays, and other unforeseen circumstances.

Once your order has been placed, an mail will be sent to you along with the tracking details. The email will include a unique tracking number that you can use to track your order's progress. By visiting the delivery website and entering your tracking number, you can easily monitor the status of your order and see exactly where it is in the shipping process.Tracking your order allows you to stay informed about its estimated delivery time, as well as any updates or changes to the delivery status. This helps to ensure that you are aware of when your order will arrive and can plan accordingly.

Please note that store pick up is only available for orders that have been placed in-store.

If you wish to place an order for pick up, you can visit our store and our team will be happy to assist you in selecting the perfect planter and for your needs. Once you have placed your order in-store, we will provide you with an estimated pick up date and time.

Delivery timelines are dependent on various factors, including the size and weight of the product, the distance from our manufacturing unit or warehouse to your location, and the availability of shipping carriers in your area.

Additionally, some remote or rural areas may have longer delivery times due to logistical challenges associated with shipping to these locations.

Once an order has been placed, it cannot be cancelled.

We take our commitment to manufacturing and delivering your products seriously, and once we have received your order, we immediately begin the process of creating and preparing your items for delivery. As a result, we are unable to accommodate cancellations or changes to your order once it has been placed.

We do not offer refunds for our products. We encourage our customers to carefully review their orders and product specifications before making a purchase to ensure that they meet their requirements. If there is an issue with your order or the product you have received is defective, please reach out to our customer service team and we will do our best to resolve the issue.

Our refund policy is outlined on our website, and we encourage our customers to review this policy before making a purchase. If you have any questions or concerns about our refund policy or any other aspect of our products or services, please do not hesitate to reach out to our customer service team for assistance.

If you have received a defective or damaged product, please contact our customer service team as soon as possible. We will work with you to assess the issue and determine the best course of action, which may include replacing the product.

Our policy on replacement is as follows:

If you receive a product that is defective or damaged, we will replace it free of charge.

To be eligible for a replacement, you must notify us of the issue within 48 hours of receiving the product.

We may request photos or additional information to assess the issue and determine the appropriate course of action.

In some cases, we may require that the defective or damaged product be returned to us before a replacement is issued.

Yes, for customers who prefer to see and touch our products before making a purchase, visiting our physical store is a great option. Our store is located at 742, 7th Cross Rd, 3rd Block Koramangala, Bengaluru, Karnataka 560034, India.

At our store, you can browse our wide selection of planters, plants and garden furniture, ask questions about our products, and get advice on selecting the best products for your needs. Our knowledgeable and friendly staff will be happy to assist you in any way they can.

We look forward to seeing you at our store and helping you find the perfect products for your home, office, or retail space.

Yes, our physical store has a wide selection of planters, plants and home accents that you may not find on our website. We have a variety of styles, sizes, and colors available to suit any taste and budget.

At the store, you can see and touch the products, which will help you make an informed decision about which product is best for you. You can also get personalized advice from our knowledgeable staff who can guide you through the selection process.

In addition, visiting our store is a great opportunity to see our products in person and get a sense of their quality, craftsmanship, and durability. We take great pride in the quality of our products and want our customers to feel confident in their purchases.

Yes, we do provide delivery services for our products to ensure that they reach our customers safely and efficiently.

In addition to delivery, we also offer porter services for our larger and heavier items such as garden furniture. Our porter services team will deliver the furniture to your doorstep and help you with the assembly and installation process.

If you have any questions or concerns about our delivery or porter services, please feel free to contact our customer service team. We will be happy to assist you in any way we can.

Yes, we provide free delivery services for our products within Koramangala, Bangalore. For areas outside of Koramangala, we charge a delivery fee based on the distance and location. Our delivery fees are designed to be fair and reasonable, and we strive to keep them as low as possible while still providing high-quality delivery services.

We only provide EMI on the online orders through Zest Money and Early Salary.

We offer a variety of payment options to our customers. These include cash, which can be used for in-store purchases only, as well as card payments. We also accept payments through digital wallets such as GPay and PhonePe, and payments made through RazorPay. Additionally, customers may choose to make payment through bank transfer.

We do not offer Cash on Delivery (COD) as a payment option for online orders. However, we do provide other secure payment options such as card payments, digital wallets like GPay and PhonePe, and bank transfer to facilitate a seamless online transaction experience.

Yes, we do partner with firms, builders, architects and interior designers. We have worked with a number of professionals in the industry to help them incorporate our products into their projects.

Our range of products, including planters, plants, landscaping and garden furniture, and is versatile and suitable for a wide range of applications, from residential and commercial spaces to public spaces such as parks and gardens.

If you are a from a firm, builder, interior designer or architect interested in partnering with us, please feel free to contact us. We would be happy to discuss how we can work together and provide you with more information about our products and services.

Yes, we offer incentivization models to architects, interior designers and other professionals in the industry who partner with us. Our incentivization model is designed to provide benefits to both parties and to help us build long-term relationships with our partners.

Depending on the nature of the partnership, we may offer discounts on our products, commission-based compensation, or other incentives. We are always open to discussing the specific needs and requirements of our partners and finding a solution that works for both parties.

If you are an architect or professional in the industry interested in partnering with us and learning more about our incentivization model, please feel free to contact us. We would be happy to discuss the options with you and answer any questions you may have.